Refund policy

We hope that you love your Wear items, however we appreciate that a product may need to be returned if not suitable. 

All items sold on our website are sold on behalf of private sellers. We cannot accept any returns, refunds or exchanges that are out of the 7 day return policy. 

What to do if you need to return your purchase

1. All items purchased from Wear (excluding swimwear, lingerie, customised, sale items and some rare, limited edition pieces) can be returned, unworn and unused, within 7 days. Your item(s) must be returned in the same condition in which it was received and with the Wear product label attached.

2. If you have an account with us, simply log on to wearluxury.co.uk and navigate to the ‘orders’ tab in your account details. You will be able to identify the item(s) that you would like to send back, as well as the reason for the return and whether you would like a refund or store credit. If you shopped via the guest checkout option you can email us on info@wearluxury.co.uk

- please include your order number, name and the pieces you would like to return.

3. Once your return has been submitted you will receive an email from us with details of where to send your parcel. Please be aware, all returns are at the customer's own expense.

4. It is your responsibility to ensure that your parcel reaches us within the 7 day returns window. Returns received outside of this time frame may not be processed and you will be charged a shipping and admin fee if we have to send the item back to you.

5. You, the customer, are responsible for the safe return of the product. Therefore you are liable for any mishandling of the product, damage or loss caused from receiving the product to it being delivered back to us. We strongly recommend that you take out adequate insurance to cover your parcel in the event of loss or damage and use a ‘signed for’ courier/ postal service that allows you to track the progress of your parcel. We ask that you consider the means of transit back to us carefully to ensure your return arrives in the condition it was received in.

6. Once we have received your item(s), the refund will be processed and we will send you an email to confirm the total amount that will be credited back to your original payment method - please note that this process can take up to 10 working days.

7. Please note that we can not accept returns for international orders.

8. Wear sells items on behalf of private individual sellers. We have a limited number of rare or high value pieces that are not eligible to be returned. This is clearly indicated on the product description page for each of these pieces. This means that if you order this product, consumer protection laws do not apply to your order, and you will not have any legal or other right to cancel or return the product for a refund or exchange. Our team can help you arrange a viewing of these items before you purchase. 

9. When we will pay the cost if a return - We will pay the cost of return if the products are faulty or misdescribed