Refund policy

Returns Policy

We hope you love your Wear items. However, we understand that occasionally a piece may not be right for you.

All items sold on our website are sold on behalf of private sellers. As such, standard returns are offered as store credit only - we do not offer cash refunds for change-of-mind returns. This reflects the nature of pre-loved and limited-availability pieces, where items cannot simply be restocked once returned.

Faulty or misdescribed items remain covered by your full legal rights (see point 9 below).

What to do if you need to return your purchase

1. All items purchased from Wear (excluding swimwear, lingerie, customised, sale items, and certain rare or limited-edition pieces) can be returned, unworn and unused, within 48 hours of delivery, in exchange for store credit. Your item(s) must be returned in the same condition in which they were received, with the Wear product label attached.
2. If you have an account with us, log in at wearluxury.co.uk and go to the 'orders' tab. You'll be able to select the item(s) you wish to return and the reason for the return. If you checked out as a guest, email us at info@wearluxury.co.uk with your order number, name, and the piece(s) you'd like to return.
3. You can request a return here: shopify.com/79436775709/account
4. Once your return request is submitted, we'll email you with details of where to send your parcel. All standard returns are at the customer's own expense.
5. It is your responsibility to ensure your parcel reaches us within the 48-hour returns window. Returns received outside this window may not be accepted, and you may be charged a shipping and admin fee if we need to return the item to you.
6. You are responsible for the safe return of the product, including any loss or damage in transit. We strongly recommend using a signed-for, trackable courier and taking out adequate insurance. Please package your return carefully so it arrives to us in the condition it was sent.
7. Once we've received and inspected your item(s), we'll issue your store credit and confirm by email. This can take up to 10 working days. Store credit does not expire and can be used against any future purchase on wearluxury.co.uk.
8. We're unable to accept returns for international orders.
9. Wear sells items on behalf of private individual sellers. Some rare or high-value pieces are not eligible for return — this will be clearly indicated on the relevant product page. For these pieces, consumer protection cancellation/return rights do not apply. Our team is happy to arrange a viewing before you purchase.
10. Faulty or misdescribed items: if a product is faulty or significantly not as described, you remain entitled to a refund, repair, or replacement in line with your legal rights, regardless of the above. We will cover the cost of return postage in these cases.