Thank you for choosing to shop with us at WEAR LUXURY LTD We are committed to providing a seamless and reliable delivery service for your orders. Please take a moment to review our delivery terms and conditions.

 

1. Delivery Methods:

We offer delivery services through the following carriers:

- Royal Mail: For standard and registered mail within the UK and internationally.

- Parcel Force: For larger or heavier items within the UK and internationally.

- DHL: For express and international shipments.

 

2. Delivery Timeframes:

The estimated delivery timeframes are as follows:

- Within the UK: 3-5 working days.

- International: 10 working days, depending on the destination.

Please note that these timeframes are estimates and may vary depending on factors beyond our control, such as customs clearance or unforeseen delays.

 

3. Shipping Costs:

The shipping costs will be calculated based on the weight, dimensions, and destination of the package. The exact shipping cost will be displayed during the checkout process before placing the order. Additional fees, such as customs duties or taxes, may apply for international shipments and are the responsibility of the customer.

 

4. Order Processing:

Once your order is placed and payment is confirmed, our team will process your order within 3 working days. You will receive a confirmation email with your order details and tracking information.

 

5. Tracking:

For all shipments, a tracking number will be provided. You can track the progress of your shipment using the carrier's website or tracking portal. Please allow some time for the tracking information to be updated after receiving the tracking number.

 

6. Delivery Address:

It is the customer's responsibility to provide an accurate and complete delivery address during the checkout process. We will not be held liable for any delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

 

7. Failed Delivery Attempts:

If a delivery attempt is unsuccessful, the carrier will leave a delivery notification or attempt redelivery based on their policies. It is the customer's responsibility to contact the carrier and rearrange delivery or collect the package from the designated pickup location within the specified timeframe. Failure to do so may result in the package being returned to us, and additional shipping charges may apply for reshipment.

 

8. Customs and Import Duties:

For international shipments, customs duties, taxes, and other import fees may apply. These charges vary depending on the destination country's regulations. The customer is solely responsible for any customs fees or import duties levied by the destination country. We recommend contacting the local customs office for more information before placing an order.

 

9. Lost or Damaged Packages:

In the unfortunate event that your package is lost or damaged during transit, please contact us on +44 7822 014631. We will work closely with the carrier to initiate an investigation and resolve the issue as quickly as possible.

 

10. Contact Us:

If you have any questions or concerns regarding our delivery terms and conditions, please don't hesitate to contact our customer support team at info@wearluxury.co.uk or WhatsApp +44 7822 014631. We are here to assist you and provide further clarification.

 

Please note that these delivery terms and conditions are subject to change without prior notice. We recommend reviewing this policy periodically to stay updated.